Kalypso Cretan Village Sense Resort & Spa

Thank you for taking the time to share your experience with us. We’re truly glad you appreciated our prime location, the cleanliness of our rooms, and the friendliness of our staff. At the same time, we’re very sorry to hear that several aspects of your stay did not meet your expectations — especially in regard to the all-inclusive service, the availability and presentation of drinks, and the condition of the restaurant area. Please accept our sincere apologies for the inconvenience caused. Your feedback has been passed along to our management team, and we are actively working on improvements, particularly in our service consistency and overall guest experience. What you described does not reflect the level of quality we aim to offer. We also take environmental issues seriously, and we appreciate you bringing the painting work to our attention — this is being addressed immediately. Thank you again for your honest review. Should you decide to return, we’d love the opportunity to welcome you back under better conditions — whether on a different board basis or simply to show you the improvements we’re making. Warm regards,